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Privacy Policy

Effective Date: January 2026

At Tothym Services, we value the trust you place in us. This Privacy Policy explains how we collect, use, protect, and handle your personal information across our logistics and travel divisions.

1. Information We Collect

To provide our high-standard services, we may collect the following information:

  • Identity Data: Name, gender, date of birth, and passport/ID copies (primarily for Tothym Tours and Travel).

  • Contact Data: Email address, phone number, and physical addresses for pickup or delivery.

  • Financial Data: Payment card details and billing addresses (processed securely through encrypted gateways).

  • Logistics Data: Information regarding cargo contents, weight, and destination.

  • Technical Data: IP address, browser type, and usage data via cookies to improve our website experience.

2. How We Use Your Information

We use your data only as necessary to fulfill our contract with you, including:

  • Processing and tracking your shipments (Logistics).

  • Booking flights, hotels, and securing visas (Tours & Travel).

  • Communicating updates, quotes, and support requests.

  • Complying with legal and regulatory requirements (e.g., customs declarations).

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with trusted third parties necessary to complete your service:

  • Travel Partners: Airlines, hotels, and embassy consultants.

  • Logistics Partners: Third-party carriers, customs brokers, and port authorities.

  • Payment Processors: Secure banking institutions to handle transactions.

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data from unauthorized access, alteration, or disclosure. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

5. Data Retention

We retain your information only as long as necessary to provide our services or as required by law (for example, tax or audit purposes). Once the retention period expires, your data is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate information.

  • Request the deletion of your data (the "Right to be Forgotten").

  • Withdraw consent for marketing communications at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of the site.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our Data Protection team at:

Email: support@tothymservices.com